Return Policy
All stock products can be returned up to 30 days after purchase with proper authorization. A 15% restocking fee may be applied to any special-order merchandise. Custom products are not eligible for return. Shipping charges are non-refundable, and return shipping is the responsibility of the customer. Any refunds will be issued via the same payment method in which they were purchased.
Initiating Your Return
Looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label.
For My Account Members:
1. Navigate to your My Account.
2. Log in using your My Account username and password.
3. Under Order History, select ‘view’.
4. Select the order that contains the item(s) you wish to return and click ‘Initiate Return’.
NOTE: If your item is not eligible for return, you will not be able to see the ‘Initiate Return’ button.
5. Select the item(s) that you would like to return and confirm.
6. Return & Refund: Enter your return details and any additional feedback.
7. Review: Review and confirm your information and select ‘Place Return’.
8. If you’re ready to print your prepaid label, click the link under ‘Click here to print your FedEx Return Label’. If you’d like to print at another time, you will also receive an email from FedEx containing your label. No printer? You can also use the included QR code to drop off at one of the 3 FedEx drop off locations near you included in the email.
9. Follow all instructions for completing your return.
Don’t have a My Account? No problem! Follow the steps below:
1. Visit the Returns Portal by clicking here or by selecting ‘Initiate Return’ in the top right corner next to the cart icon.
2. Enter your order number, email address used to place the order, and billing zip code.
3. Select the item(s) you would like to return and confirm.
4. Return & Refund: Enter your return details and any additional feedback.
5. Review: Review and confirm your information and select ‘Place Return’.
6. If you’re ready to print your prepaid label, click the link under ‘Click here to print your FedEx Return Label’. If you’d like to print at another time, you will also receive an email from FedEx containing your label. No printer? You can also use the included QR code to drop off at one of the 3 FedEx drop off locations near you included in the email.
7. Follow all instructions for completing your return.
Note: Free online returns are only available for orders placed on us.puma.com.
Refunds
Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount.
Returns that have been initiated on us.puma.com can take 1-2 weeks to process depending on when the return is received. Please make sure you select the right item(s) you wish to return to avoid delays in refunding.
Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.
Return Exceptions
PUMA does not accept returns on gift cards, customized products and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.
Certain product launches and puma.com exclusives have a shorter window for returns and exchanges. MB.01/MB.02 Basketball Shoes must be returned / exchanged within 15 days.
